Planes, trains and automobiles…learn about how we get the gear from our door to yours.
Fees and Timing
Your gear will be processed and shipped within 1-2 business days of the order date.
Breathe deeply-we have answers to your most pressing shipping questions.
WHAT DO I DO IF MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED AND I HAVE NOT RECEIVED MY PACKAGE?
Our service staff are here to help. Reach out to us with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.
If you've got more questions, we've got answers. Our GUEST EDUCATION CENTRE can help.
International Shipping
WHEN WILL MY ORDER SHIP?
Once an order is placed, your gear will be processed and shipped as quickly as possible. Don't worry-we'll email you tracking information when the order ships. Please note that standard international shipping fees do not include taxes or duties and they may differ depending on your region.
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
CAN YOU ADJUST THE VALUE OF MY ORDER?
No. We are required by law to disclose the full value of the package content.
International Shipping
WHEN WILL MY ORDER SHIP?
Once an order is placed, your gear will be processed and shipped as quickly as possible. Don't worry-we'll email you tracking information when the order ships. Please note that standard international shipping fees do not include taxes or duties and they may differ depending on your region.
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
